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FREQUENTLY ASKED QUESTIONS

  • How do I register to play pickleball at Jam On It Pickleball/Reno-Sparks Convention Center?

    • You must create an account using the “CourtReserve” app. Follow the provided instructions on the website.

  • How do I download the “Court Reserve” app?

    • Go to your Apple/Android store and enter “CourtReserve”.

  • Do I need to reserve a court?

    • Only if you want to guarantee a court, the fee varies upon time requested. 

  • I am having trouble with the “Court Reserve” app, what number do I call?

    • Contact us for details at (775) 223-8941. 

  • Do I have to pay in advance?

    • No, but it will save you time during the check-in process.

  • What is drop-in/open play?

    • It is a casual and inclusive way to play where players of different skill levels come together and have a friendly, social experience while enjoying pickleball.

  • What is the surface of pickleball courts at Reno Convention Center?

    • They are indoor hard courts with a rough acrylic texture, emulating outdoor hardcourts without the weather considerations.

  •  What kind of balls are used at the Reno-Sparks Convention Center?

    • Both Indoor and Outdoor pickleballs.

  • What sneakers should I use while playing?

    • Tennis shoes that are non-black marking.

  • Should I wear protective eyewear?

    • Recommended for your safety but not required

  • Am I allowed to bring food or drink to Reno-Sparks Convention Center?

    • No, you are not allowed to bring food/drink from outside, except for closed-lid water containers. 

  • Where do I park? 

    • FREE parking is located in by the north side entrance underneath the Atlantis Sky-Bridge.

  • Are there restrooms located near the courts?

    • Yes.

  • Do I need to bring my own paddle and balls?

    • The facility has some paddles available for rent, demo or purchase. ID and credit card is required to check out demo equipment. No fee will be charged upon return of equipment.  Paddles and balls may be available for purchase.

  • Can I stick around to play after my court reservation time?

    • Yes, you are welcome to stay and rotate in with other players following the paddle system, you will have to pay the drop-in fee for that session.

  • Are certified instructors allowed to book a court to give lessons at the Reno-Sparks Convention Center?

    • Yes

  • What is a preferred customer?

    • Senior over 60​

    • Military (Active/Reserved)/Veterans

    • First Responders

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